24/7 rapid response for critical safety issues and platform emergencies
This emergency contact is monitored 24/7 and is ONLY for situations requiring immediate action to protect safety, prevent harm, or address illegal activity.
If someone is in immediate physical danger, call local emergency services (911 in US) FIRST, then contact us.
Include "EMERGENCY" in subject line
Monitored 24/7 with push notifications
This is currently the only emergency contact method.
Direct messaging system coming Q1 2025.
Emergency contacts are monitored with push notifications. You will receive acknowledgment within 1 hour, usually much faster.
Use this emergency contact for:
Someone expressing immediate intent to harm themselves or others. Active crisis situations.
CSAM (child sexual abuse material), grooming, exploitation, or endangerment of minors.
Credible threats, terrorism, human trafficking, distribution of illegal content, violent crimes.
User experiencing medical crisis during platform interaction requiring immediate intervention.
Platform hack, data breach, or critical vulnerability actively being exploited.
Urgent requests from law enforcement requiring immediate cooperation. (Include badge number/case ID)
Complete platform outage, data loss, or critical system failure affecting all users.
Mass harassment campaign, DDoS attack, or organized effort to harm platform/users.
The following issues are important but should use regular support channels:
Using emergency contact for non-emergencies delays response to actual crises. Please use appropriate channels.
To help us respond quickly, include:
If you or someone you know is in crisis, these resources provide immediate support:
For immediate physical danger: Call local emergency services (911 in US) first, then contact us so we can cooperate with authorities.